Question: Is there a fee to use a Pay Site Kiosk?
Answer: Yes and No. If you pay with credit or debit card there is a fee of $3.75. IF YOU PAY AT THE KIOSK WITH CASH OR CHECK, THERE IS NO FEE!
Question: How long does it take my payment to post?
Answer: Payments will post real-time, immediately to electric account.
Question: What if I don’t know my account number or have a question about my bill?
Answer: Contact MDEC at 256-593-4262 for any electric account questions.
Question: Where is the nearest kiosk to my location.
Answer: The only one we have at this moment is located at Kilpatrick Pharmacy. 415 County Road 179, Crossville, Al 35962
Question: How do I know that my payment was recorded correctly?
Answer: The receipt serves as verification that payment was processed properly.
Question: Is the kiosk difficult to operate?
Answer: The system is operated by simple touch screens with easy to understand instructions (written and audio). The instructions are offered in English and Spanish.
Meet Mr. Wm Scott Bobo, your new general manager. Bobo, a veteran of more than 18 years at MDEC, has been the assistant general manager for the past four years. MDEC longtime manager of loss control and communications began his career at MDEC in 1999. Prior to beginning his career at MDEC, he worked for several engineering consultant firms. “I have been truly blessed with a wonderful opportunity to work with a group of amazing individuals that truly believe in the public power mission,” said Bobo, who earned a undergraduate degree in environmental science from the University of West Alabama. ” Our employees are dedicated to doing an outstanding job for the members we serve. We all will strive to make this a smooth and easy transition. I want to thank Mr. Jim Stewart for all his years of marvelous leadership and guidance and would like to thank our Board of Trustees for allowing me to carry MDEC forward. I look forward to meeting as many of our members as possible” said Bobo.
We would like to remind all of our members that when paying your bill online, to only use our home web address, www.mdec.org. Other bill paying sites may take your payment, but MDEC will not receive your payment at that time. It takes 7 to 10 days for MDEC to receive a payment on any other bill paying site other than our home page. Paying on these sites could put your account in jeopardy.
Click link below to pay your bill
IF YOU ARE EXPERIENCING A POWER OUTAGE,