1. View the MDEC Outage Map to determine if you are part of an existing outage. If you see an outage group already on the map for your location, we are aware of your outage and will be sending someone to check/restore. If not, move to step 2.

2. Check your main breaker (breaker box inside the house and outside disconnect under the meter). If the breaker is tripped, it will be in the middle position. Slide to the OFF position, then back ON to reset.

3. Check to see if your neighbors have power.

4.If you still need us, you can call 256-593-4262 or 800-239-3692 to reach our call center. You can also text in an outage (text OUT to 800-239-3692).

It is helpful to have your electric bill when you call in. You may need to provide your account number, address and phone number.

If you text (SMS) an outage, we must already have your phone number in our records for your account.

Reports/comments made on social media are not a valid method to report outages or emergencies to MDEC.